Cloudeium is seeking a Data Analyst to work in Washington, DC (Remote).
Job Description:
- Cloudeium is seeking an experienced Business Data Analyst to provide support to the Multi-Channel Technology team within the Veterans Experience Office at The Department of Veterans Affairs for The US Federal Government. The Business Data Analyst will be instrumental in analyzing and interpreting customer engagement and interaction data across various channels such as chat, voice, CRM, surveys, social media, and email. The role requires a blend of analytical skills and business acumen to develop insightful dashboards and reports that drive decision-making and improve customer experience. The role will be working on a dedicated data analytics project, harnessing the strategic use of enterprise data, by leveraging cross-platform data mining, identification, preparation and integration of complex data sources, and provide multifaceted analysis to assist the technology & data modernization efforts of the department. The Business Data Analyst will be responsible for developing data analytic models in coordination with the government lead, identifying relevant data sources for highlighted strategic efforts, providing strong verbal and written feedback to government and program leadership on analytic capabilities and emerging opportunities based on new data integrations and business requirements. The ideal candidate has experience with iterative analytic methodologies working with stakeholders from multiple different backgrounds incl. strategic planning, operations, communications, and overall technology management. Furthermore, the candidate will have experience with customer service operations aimed at identifying issues in a Customer Experience (CX) delivery & reporting organization, preferably in healthcare, finance or insurance related settings.
Required Skills:
- Bachelor’s degree in Computer Science, Statistics or related quantitative field.
- 5+ years experience mining & analyzing data as a business data analyst.
- Proven analytic skills, including mining, evaluation, analysis, and visualization preferably in a customer engagement context.
- Proficiency in data analysis tools (e.g., SQL, Python, R) and business intelligence platforms (e.g., Tableau, Power BI).
- Strong understanding of data warehousing and database management.
- Experience working with data platforms such as Databricks, AWS and MS Azure Data Lakes.
- Strong understanding of data models, database design development and data mining.
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.
- Strong ability to manage several complex tasks in a timely, effective manner.
- Demonstrated ability to clearly communicate complex data insights to the business community.
- Demonstrated ability to be proactive, think independently, and work collaboratively with stakeholders of various backgrounds.
- Public Trust/Sensitive Clearance
Desired Skills:
- 3+ Experience with ML/NLP/AI.
- Prior experience with database and model design and segmentation techniques.
- Prior experience with PowerBI for reporting to both technical and leadership level recipients.
- Strong programming experience with ETL tools/approaches, incl. Informatica, Java, Python, Ruby etc.
- Practical experience in statistical analysis through the use of statistical packages including Excel, SPSS, and SAS.
- Experience with Machine Learning (ML) and Natural Language Processing/Understanding (NLP/U) methodologies and approaches.
- Demonstrated experience with guiding the development of analytical approaches and overall data modelling methodologies with stakeholders from varying backgrounds.
- Proven success in a collaborative, team-oriented environment with clear, direct and courteous communication.
Cloudeium is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. Cloudeium promotes affirmative action for minorities, women, disabled persons, and veterans.